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Call Stats for Auto Attendants


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CortComp

Currently you can view call stats for call queues (how many incoming, how many were abandoned, how many ended up at a VM, how many were handled, etc).

It would be beneficial to see similar for Auto Attendants, as that's what a lot of places uses vs call queues (some departments are too small and have one person who handles, say, billing or have an option to use the directory and then they just hang up or they hit an option to leave a vm).

It would be great to see total incoming calls, how many hung up without choosing an option, how many chose an option, and how many completed from those options vs just bailed. We could determine if people are actually using the directory option or just getting lost, if there's a lot of hang ups in certain options that may need rework, if most are picking VM, etc.

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