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Add System Users to Company Directory

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 Henry Helmes

We would like the option to add system users to the company directory so users can have access to call park extensions via SNAPmobile and SNAPmobile for web.

  • 13-08-2020 -
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BRAKE & STEELE

Hi Henry,

We utilized contacts to store frequently used Star Codes like Call Pickup, Park/UnPark, DND, Queue login/out on Bria and SNAPMobile Android softphones so far. Bria was a csv import file we provided during setups. We had contacts organized (grouped) by departments using the company field. Using a group name called "System Codes" we created contacts with firstname and lastname like Call Pickup and the work# as the star code. Any codes that triggered a feature on/off worked great! Any that required additional input, unfortunately, didn't work. The code + whatever extension or key sequence had to be dialed all at the same time.

SNAPMobile for Web however we found yesterday that the * is stripped off during Save. Suspecting a field validation or formatting clean is up going on. We validated this with Support today who suggested we make a feature request. I came in to add this one and found your post.

We hope using contacts as a means to store helps you for now, and that the amazing team here at OIT can help us with a system published list to star codes in contacts.

Justin Brake