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1

Site Specific Time Frames

Open

Need "Site Managers" to have the ability to edit the time frames that are associated with their site. Currently only "Office...

0
1

Domain Quality of Service Alert

Open

A domain setting for emailed/sms alerts if call QoS drops below a certain threshold. It would be nice to know about quality...

0
2

Active Calls (SNAPanalytics)

Open

Add an "active calls" widget/data point for Call Center agents than can be added to SNAPanalytics. This is the same data that...

0
1

Disable voicemail broadcast option

Open

The broadcast feature (option 3, then 2 after listening to a voicemial) should be optional. It is downright spammy in a domain...

0
1

Remove Default Greeting

Open

I would like to see the option to remove the default prompt to "Please leave a message" after the greeting and replace it with...

0
1

Custom S3 storage locations for call recordings

Open

For call recordings in v43, would like to be able to define custom S3 bucket URLs/regions in order to use S3-compatible...

0
1

SNAPMobile voicemail notification icon

Open

SNAPMobile voicemail notification icon to appear at the top of Android device when VM has been left.

0
1

Sms notification for Agent

Open

useless for real time communication if the ONLY notification the Agent gets is a Pop up window that only shows up if I have...

0
1

DND to update user presence

Open

DND to set BLF to red on phones by updating user presence.

0
1

Call center report

Open

Be able to select individual queues to be included in the Call Center report and not have it email all by default.

0