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Need "Site Managers" to have the ability to edit the time frames that are associated with their site. Currently only "Office...
A domain setting for emailed/sms alerts if call QoS drops below a certain threshold. It would be nice to know about quality...
Add an "active calls" widget/data point for Call Center agents than can be added to SNAPanalytics. This is the same data that...
The broadcast feature (option 3, then 2 after listening to a voicemial) should be optional. It is downright spammy in a domain...
I would like to see the option to remove the default prompt to "Please leave a message" after the greeting and replace it with...
For call recordings in v43, would like to be able to define custom S3 bucket URLs/regions in order to use S3-compatible...
SNAPMobile voicemail notification icon to appear at the top of Android device when VM has been left.
useless for real time communication if the ONLY notification the Agent gets is a Pop up window that only shows up if I have...
DND to set BLF to red on phones by updating user presence.
Be able to select individual queues to be included in the Call Center report and not have it email all by default.
