Support tickets should be accessible in Partner Portal

David S

It would be helpful if, in the Partner Center/Portal, that Technical Hub-View Open Cases had additional functionality, to include something like:

View the body of the original request and any updates back and forth on the case, beyond just the case #/title/and status.
Allow for updates to be made to tickets from the portal rather than just via email.
Allow permission levels where other team members on my side can optionally see and update tickets created by others on the team, to allow for shared review/response of escalated client issues. In lieu of an all-or-nothing sharing of tickets, which is probably not ideal, it would be helpful to be able to edit a specific ticket from the portal and "add" another user to the ticket who both could view it, and who would get emailed responses sent to them.
Allow for visibility into closed tickets with an alternate filter for review of the history and resolution of closed cases from the portal, since right now they disappear once closed.

Partner Central